Direct Services & Referrals

~ Assistance & Support During Times of Need ~

Direct Services & Referrals is a program provided by Our Home Family Resource Center. Our purpose is to provide Mercer County residents a place to find and receive support during times of need.

If you are a Mercer County resident and you are facing a crisis … or you are simply frustrated, tired, or scared and do not know where to turn, give Our Home a call.

The caring, compassionate staff at Our Home will listen to your concerns, answer your questions, and provide support.

If we don’t have resources that answer your need, you can trust that we will refer you to  programs, services, and organizations that can!

We Provide Emergency Assistance

Direct Services & Referrals provides Mercer County residents with information, resources, and advice to overcome emergencies:

  • Utility Shutoff Referral/Assistance
  • Rent Eviction Referral/Assistance
  • Prescription Referral/Assistance
  • Medical Expense Referral/Assistance
  • Gas Vouchers for Medical Appointments
  • Food
  • Personal Care Supplies
  • Baby Food/Diapers/Formula


Our Home’s Food Pantry is available for all Mercer County Residents who qualify under the USDA Federal and State guidelines, and can provide proof of residency and picture identification.

Eligibility for other types of assistance is also income based and open to all residents of Mercer County.  Along with proof of income, clients are asked to provide documentation of the need: eviction notice, utility shutoff notice, medical appointment or prescription verification.

For gas vouchers (medical appointments), Our Home asks recipients to seek transportation through COLT first (at least 24 hours in advance of appointment) and provide written verification from COLT that they are unable to transport. Phone: 844-221-9447

All Our Services Are Free & Confidential

The Direct Services and Referrals Program can make referrals to programs that deal with issues such as:

Housing Needs                             Counseling

Domestic Violence                       Drug/Alcohol Abuse

Child Care                                      Disabilities

Job Training                                   Elderly Care

Food Assistance                            Support Groups


We Are Here To Help You ‘Bridge the Gap’

Our Home also has a Food Pantry stocked with canned fruits and vegetables, meat, pastas, soup, and various other items.

Additionally, Personal Care items* such as soap, shampoo, deodorant, toothpaste, and toilet paper may be offered during Our Home’s food pantry hours. Laundry detergent, dish washing liquid, diapers, baby food, and formula may also be available.

Food Pantry Hours

Tuesday and Thursday

9:30 am—12:00 pm

1:00 pm—3:00 pm

*Availability & assortment of personal care products varies since these are fully dependent upon private donations to Our Home.





Direct Services & Referrals

Monday Thru Thursday:
8:30–12:00 & 1:00–4:30

Food Pantry:

Tuesday and Thursday:
9:30–12:00 & 1:00–3:00


ext 1000 or 1107

Donation Wish List

  • Toilet Paper
  • Dish Soap
  • Women's Deodorant
  • Shampoo & Conditioner
  • Laundry Soap

Empowering People to Grow from Crisis to Hope

Our Home's mission is to assist people in their time of need, motivate them to develop and achieve their goals, and inspire their confidence and self-sufficiency. 

We firmly believe that families across all the communities in Mercer County can benefit from Our Home programs and services.

You can support Our Home* as an advocate, a volunteer, or a donor.

Our Home’s *Direct Services and Referrals Program (food, personal supplies, baby items, utility shutoffs and rent evictions) is supported totally by generous donations from the community and private grants.

Our Home’s Food Pantry is a member agency of the West Ohio Food Bank.

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