Direct Services & Referral
~ Assistance & Support During Times of Need ~
Direct Services & Referral is a program provided by Our Home Family Resource Center. Our purpose is to provide Mercer County residents a place to find and receive support during times of need.
If you are a Mercer County resident and you are facing a crisis … or you are simply frustrated, tired, or scared and do not know where to turn, give Our Home a call.
The caring, compassionate staff at Our Home will listen to your concerns, answer your questions, and provide support.
If we don’t have resources that answer your need, you can trust that we will refer you to programs, services, and organizations that can!
We Provide Emergency Assistance!
Direct Services & Referral provides Mercer County residents with information, resources, and advice to overcome emergencies:
- Utility Shutoff Referral/Assistance
- Rent Eviction Referral/Assistance
- Prescription Referral/Assistance
- Medical Expense Referral/Assistance
- Gas Vouchers for Medical Appointments
- Personal Care Supplies
- Baby Food/Diapers/Formula
Our Home’s Food Pantry is available for all Mercer County Residents who qualify under the USDA Federal and State guidelines, and can provide proof of residency and picture identification.
Eligibility for other types of assistance is also income based and open to all residents of Mercer County. Along with proof of income, clients are asked to provide documentation of the need: eviction notice, utility shutoff notice, medical appointment or prescription verification.
For gas vouchers (medical appointments), Our Home asks recipients to seek transportation through COLT first (at least 24 hours in advance of appointment) and provide written verification from COLT that they are unable to transport. Phone: 844-221-9447
All Our Services Are Free & Confidential!
The Direct Services and Referral Program can make referrals to programs that deal with issues such as:
Housing Needs Counseling
Domestic Violence Drug/Alcohol Abuse
Child Care Disabilities
Job Training Elderly Care
Food Assistance Support Groups
We Are Here To Help You ‘Bridge the Gap’!
Our Home also has a Food Pantry stocked with canned fruits and vegetables, meat, pastas, soup, milk and various other items.
Additionally, Personal Care items* such as soap, shampoo, deodorant, toothpaste, and toilet paper may be offered during Our Home’s food pantry hours. Laundry detergent, dish washing liquid, diapers, baby food, and formula may also be available.
Food Pantry Hours
Tuesday and Thursday
9:30 am—12:00 pm
1:00 pm—3:00 pm
*Availability & assortment of personal care products varies since these are fully dependent upon private donations to Our Home.
Direct Services & Referral
Monday Thru Thursday:
8:30–12:00 & 1:00–4:30
Tuesday and Thursday:
9:30–12:00 & 1:00–3:00
ext 1000 or 1002
Donation 'Wish List'
- Diapers size 4, 5, 6
- Baby Wipes
- Dish Soap
- Laundry Soap
Empowering People to Grow from Crisis to Hope
Our Home's mission is to assist people in their time of need, motivate them to develop and achieve their goals, and inspire their confidence and self-sufficiency.
We firmly believe that families across all the communities in Mercer County can benefit from Our Home programs and services.
Our Home’s *Direct Services and Referral Program (food, personal supplies, baby items, utility shutoffs and rent evictions) is supported totally by generous donations from the community and private grants.
Our Home’s Food Pantry is a member agency of the West Ohio Food Bank.